Legal

1. Introduction

These Terms & Conditions (“Terms”) govern the relationship between Jay Rosa Group Limited (“we”, “our”, “us”) and any individual, organisation, customer, participant, client, talent, representative, partner, or user who accesses, purchases, applies for, participates in, or engages with our services.

Jay Rosa Group Limited is a multi‑division sports and entertainment group, delivering an integrated ecosystem encompassing talent representation, elite performance pathways, digital education, media platforms, live sports experiences, and sports retail.

These Terms apply across all Jay Rosa Group Limited divisions.

By accessing our website, purchasing products, booking services, submitting applications, attending activities, participating in programmes, or entering into an agreement with Jay Rosa Group Limited, you confirm that you have read, understood, and agree to be legally bound by these Terms.

Where additional agreements, policies, or service-specific terms apply, these will operate alongside these Terms.

2. Definitions

For the purposes of these Terms:

“Jay Rosa Group Limited” means the company responsible for the ownership, management, and operation of all divisions, services, programmes, products, and platforms.

“Services” means all programmes, activities, products, opportunities, experiences, digital services, events, and offerings provided by Jay Rosa Group Limited.

“Customer” means any individual or organisation purchasing, booking, accessing, or engaging with a service or product.

“Participant” means any individual attending, joining, or taking part in a programme, activity, event, or experience.

“Parent/Guardian” means the responsible adult for any participant under the age of 18.

“Talent” means any athlete, entertainer, performer, influencer, model, creator, or individual receiving representation, support, promotion, or professional services from Jay Rosa Group Limited.

“Programme” means any structured service, including coaching, training, courses, workshops, camps, development programmes, or educational activities.

3. Scope

Jay Rosa Group Limited provides a variety of services across different industries and sectors.

Services may include sports development, coaching, talent representation, entertainment, digital education, experiences, events, ticketing, merchandise, partnerships, and professional opportunities.

Service content, availability, schedules, locations, formats, instructors, representatives, suppliers, and delivery methods may change where reasonably required.

Jay Rosa Group Limited will make reasonable efforts to deliver services as described; however, participation, progression, opportunities, employment, representation outcomes, professional selection, contracts, or commercial success cannot be guaranteed.

4. Acceptance

These Terms apply whenever an individual or organisation engages with Jay Rosa Group Limited.

Acceptance occurs through registration, booking, purchase, application submission, participation, account creation, attendance, or continued use of our services.

Where an individual is under the age of 18, acceptance may require approval from a parent or guardian.

By accepting these Terms, you confirm that the information provided is accurate and that you have authority to enter into the relevant agreement.

5. Registration, Applications and Eligibility

Certain services may require registration, applications, assessments, auditions, trials, consultations, or approval before access is granted.

Individuals must provide accurate and complete information when applying for services.

Jay Rosa Group Limited reserves the right to decline applications, restrict access, or remove individuals from services where eligibility requirements are not met or where these Terms are breached.

Certain services may have age, ability, suitability, availability, or participation requirements.

6. Bookings, Payments and Fees

All bookings, purchases, memberships, registrations, and payments must be completed through approved Jay Rosa Group Limited channels.

Fees, payment schedules, and applicable charges will be communicated before confirmation.

Payments must be made according to the agreed payment terms.

Failure to complete payment obligations may result in suspension, cancellation, or withdrawal of access to services.

Jay Rosa Group Limited reserves the right to amend pricing, correct errors, withdraw offers, or refuse transactions where necessary.

Discounts, promotional offers, scholarships, sponsorships, or complimentary access are discretionary and may be subject to specific conditions.

7. Refunds and Cancellation

7.1 General

Refund eligibility depends on the type of service, product, programme, event, or purchase involved.

Unless otherwise stated, payments are not automatically refundable.

Refund requests must be submitted within a reasonable timeframe and assessed in accordance with these Terms and any applicable consumer rights.

7.2 Cancellation by Customers

Customers may request cancellation of services; however, cancellation terms may vary depending on the service purchased.

Where a service has commenced, access has been provided, or costs have already been incurred, refunds may not be available.

7.3 Sports Programmes and Activities

For coaching, academy programmes, camps, workshops, courses, and sporting activities, missed sessions, late attendance, early departure, or failure to attend do not qualify for refunds, credits, or replacement sessions.

Where a programme operates through scheduled sessions or memberships, cancellation will take effect in accordance with the agreed notice period.

7.4 Events, Experiences and Ticketing

Tickets, experiences, tours, and event bookings may be subject to specific cancellation conditions communicated at purchase.

Unless otherwise stated, tickets may not be exchanged, transferred, or refunded.

Where Jay Rosa Group Limited cancels or significantly changes an event, available options will be communicated.

7.5 Digital Services

Digital products, online courses, memberships, and programmes may become non-refundable once access has been provided, activated, downloaded, or commenced, subject to applicable consumer rights.

7.6 Products and Merchandise

Physical products, clothing, and equipment purchases are governed by the Jay Rosa Group Limited Store Policy, including shipping, returns, exchanges, and product-related terms.

7.7 Service Changes and Cancellations

Jay Rosa Group Limited reserves the right to cancel, postpone, modify, or withdraw services due to operational requirements, safety considerations, venue availability, insufficient demand, regulatory requirements, or circumstances outside our reasonable control.

Where appropriate, customers will be informed and available options communicated.

8. Sports Division

Sports Division services may include football development, coaching, academy programmes, clubs, camps, workshops, school services, celebrations, and development opportunities.

Participation does not guarantee professional progression, selection, trials, contracts, or opportunities with external organisations.

Development assessments and progression decisions are made based on suitability, performance, behaviour, attendance, commitment, and available opportunities.

Referrals to clubs, academies, scouts, or professional organisations are not guaranteed.

External organisations make independent decisions regarding selection, acceptance, and progression.

8.1 Participation Requirements

Participants must attend all sessions wearing clothing and footwear that Jay Rosa Group Limited considers appropriate and suitable for the relevant activity. Jay Rosa Group Limited reserves the right to refuse participation or require a participant to leave a session where appropriate attire is not worn. In such circumstances, no refunds, credits, transfers, or replacement sessions shall be provided.

Participation in any activity organised or delivered by Jay Rosa Group Limited is undertaken entirely at the participant's own risk. Jay Rosa Group Limited reserves the right to refuse, suspend, or restrict participation where it reasonably considers that participation may pose a risk to the health, safety, or wellbeing of the participant, other participants, coaches, or staff.

9. Talent and Representation

Where Jay Rosa Group Limited provides talent services, representation may include professional guidance, promotion, opportunities, introductions, portfolio support, and industry support.

Representation does not guarantee employment, bookings, contracts, media appearances, sponsorships, opportunities, or financial outcomes.

Opportunities depend on suitability, availability, market demand, client requirements, and decisions made by external parties.

Separate representation agreements may apply where applicable.

Talent remains responsible for providing accurate information, maintaining professional conduct, and meeting agreed commitments.

10. Entertainment and Media

Participation in entertainment activities, media projects, social media content, or promotional activities may involve the creation of photographs, recordings, and digital content.

Any use of personal information, images, or recordings will be managed in accordance with applicable consent requirements and the Privacy & Data Protection Policy.

Jay Rosa Group Limited does not guarantee publication, broadcasting, promotion, or commercial opportunities arising from participation.

11. Digital Services and Programmes

Digital services may include online courses, programmes, memberships, educational resources, and online platforms.

Users are responsible for maintaining account security and ensuring information provided is accurate.

Access to digital services may be personal and non-transferable unless otherwise stated.

Users must not copy, distribute, reproduce, resell, or misuse digital content belonging to Jay Rosa Group Limited.

12. Experiences, Events and Ticketing

Participation in experiences, tours, live events, and ticketed activities is subject to these Terms and any venue-specific requirements.

Participants must follow reasonable instructions, venue rules, and safety requirements.

Jay Rosa Group Limited reserves the right to refuse entry or remove individuals where necessary for safety, security, or operational reasons.

13. Store and Merchandise

Purchases of equipment, clothing, merchandise, and other products are governed by the Jay Rosa Group Limited Store Policy.

The Store Policy provides information regarding delivery, returns, exchanges, and product-related matters.

14. Coaches, Ambassadors, Affiliates and Representatives

Individuals representing or working with Jay Rosa Group Limited must act professionally and uphold organisational standards.

Use of Jay Rosa Group Limited branding, materials, intellectual property, or public representation requires appropriate authorisation.

Jay Rosa Group Limited reserves the right to withdraw approval, terminate relationships, or restrict activities where conduct does not align with organisational expectations.

15. Organisations and Corporate Bookings

Where Jay Rosa Group Limited provides services to clubs, organisations, or businesses, separate booking arrangements may apply.

Organisations are responsible for providing accurate information, agreed facilities, appropriate access, and fulfilling payment obligations.

Jay Rosa Group Limited reserves the right to withdraw services where contractual, operational, or safety requirements are not met.

16. Conduct and Responsibilities

All individuals engaging with Jay Rosa Group Limited must behave respectfully and responsibly.

Individuals must not engage in abusive, threatening, discriminatory, harmful, or inappropriate behaviour, misuse facilities, equipment, platforms, or organisational resources, interfere with the safety, enjoyment, or experience of others, or breach applicable laws, policies, or reasonable instructions.

Jay Rosa Group Limited may suspend or remove individuals where conduct breaches these Terms.

Where any equipment, facilities, or property belonging to Jay Rosa Group Limited is damaged as a result of deliberate misuse, negligence, or reckless conduct, Jay Rosa Group Limited reserves the right to recover the reasonable cost of repair or replacement from the individual responsible or, where the individual is under the age of 18, their parent or guardian.

16.1 Disciplinary Procedure

Rosa Sports operates a three-stage disciplinary procedure comprising a Verbal Warning, Yellow Card, and Red Card. Where a Red Card is issued, Rosa Sports will provide formal written notification to the parent or guardian, and the participant will be suspended from all Rosa Sports sessions for a period of one week. No refunds, credits, or alternative sessions will be granted in respect of any sessions missed during the suspension period.

17. Intellectual Property

All branding, trademarks, designs, content, programmes, materials, media, systems, and intellectual property belonging to Jay Rosa Group Limited remain the property of Jay Rosa Group Limited unless otherwise stated.

No materials may be copied, reproduced, modified, distributed, or commercially used without written permission.

18. Third-Party Organisations

Jay Rosa Group Limited may work with external organisations, suppliers, venues, platforms, clubs, agencies, and partners.

Third parties may operate under their own terms and conditions.

Jay Rosa Group Limited is not responsible for independent decisions, services, products, or actions provided by third parties.

19. Suspension and Termination

Jay Rosa Group Limited may suspend or terminate access to services where these Terms are breached, payments remain outstanding, conduct creates risk, disruption, or reputational harm, or legal, safeguarding, safety, or operational concerns arise.

Termination does not remove any outstanding obligations owed to Jay Rosa Group Limited.

20. Liability

Jay Rosa Group Limited takes reasonable steps to provide professional and safe services.

Nothing within these Terms excludes liability where such exclusion is prohibited by law.

Jay Rosa Group Limited is not responsible for losses caused by circumstances outside its reasonable control.

Participants, customers, and visitors are responsible for the safekeeping of their personal belongings whilst attending or participating in any Jay Rosa Group Limited service, programme, activity, or event. Jay Rosa Group Limited accepts no liability for the loss, theft, or damage of personal belongings unless such loss, theft, or damage arises as a result of its negligence.

Participation in sporting and physical activities involves inherent risks. Jay Rosa Group Limited shall not be liable for any injury, loss, or damage arising from participation, except where such injury, loss, or damage is caused by the negligence of Jay Rosa Group Limited or where liability cannot lawfully be excluded or limited.

21. Complaints

Jay Rosa Group Limited aims to resolve concerns fairly and efficiently.

Complaints are handled in accordance with the Jay Rosa Group Limited Complaints Procedure.

22. Amendments and Updates

Jay Rosa Group Limited may update these Terms to reflect changes in legislation, services, operations, or organisational requirements.

Continued use of our services following updates constitutes acceptance of the revised Terms.

23. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales.

24. Company Information

Jay Rosa Group Limited

Company Registration Number: 17110711

Registered Office:

71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Incorporated in England and Wales.

1. Introduction

Jay Rosa Group Limited (“we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of personal data belonging to all individuals who interact with our organisation.

This Privacy & Data Protection Policy explains how we collect, use, store, share, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection legislation.

This policy applies across all Jay Rosa Group Limited divisions, services, programmes, and activities.

We recognise that individuals engaging with Jay Rosa Group Limited may include children, young people, parents, guardians, athletes, performers, customers, clients, partners, suppliers, and professionals. We are committed to ensuring all personal data is processed lawfully, fairly, transparently, and responsibly.

2. Data Controller

The data controller responsible for processing personal data is:

Jay Rosa Group Limited Company Number: 17110711

ICO Registration Number: ZC110816 Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

Data Protection Contact: dpo@jayrosagroup.com

3. Scope

This policy applies to all personal data processed by Jay Rosa Group Limited.

Personal data may be processed through our websites, online platforms, booking systems, applications, registration forms, email communication, telephone communication, services, digital platforms, payment systems, and social media channels.

4. Data Protection Principles

Jay Rosa Group Limited follows the seven principles of UK GDPR. Personal data must be processed lawfully, fairly, and transparently; collected for specified, explicit, and legitimate purposes; adequate, relevant, and limited to what is necessary; accurate and kept up to date; retained only for as long as required; processed securely and protected against unauthorised access, loss, or misuse; and managed with appropriate accountability and governance.

5. Personal Data We Collect

We may collect personal information including full name, date of birth, age, gender, contact details, registration information, attendance records, programme participation details, development notes, performance information, progression records, professional profiles, career history, portfolio information, images, videos, availability information, representation records, contractual information, booking details, purchase history, membership information, payment records, ticket purchases, merchandise orders, enquiries, correspondence, account information, course participation information, platform activity, communications, and technical information required to operate and maintain our services.

Where necessary for safety, welfare, and service delivery, we may collect medical and wellbeing information, including medical conditions, allergies, injuries, accessibility requirements, additional support needs, and emergency medical information. Medical information is treated as special category data and handled with appropriate additional safeguards.

For individuals under the age of 18, we may also collect relevant parent or guardian information, including contact details, emergency contact information, consent records, and communication records.

Jay Rosa Group Limited only collects personal information that is relevant and proportionate to the services provided.

6. How We Collect Personal Data

Jay Rosa Group Limited collects personal information through direct interactions with individuals and through the services we provide. This may include registration forms, booking systems, website enquiries, online applications, talent submissions, recruitment processes, email and telephone communication, coaching and programme records, medical forms, event registrations, ticketing systems, digital platforms, and partner or referral processes.

We only collect personal information that is necessary, relevant, and proportionate for the purpose for which it is being processed.

7. Lawful Bases for Processing

Jay Rosa Group Limited processes personal data using the lawful bases established under UK GDPR.

Personal data may be processed where necessary to fulfil contractual obligations, including the delivery of coaching programmes, talent representation services, experiences, digital programmes, purchases, bookings, and memberships.

Personal data may be processed where required to comply with legal obligations, including safeguarding responsibilities, health and safety requirements, financial reporting obligations, and regulatory requirements.

Personal data may be processed where necessary to protect an individual’s vital interests, including emergency situations where processing information is required to protect health, safety, or life.

Personal data may be processed under legitimate interests where necessary for the effective operation and management of Jay Rosa Group Limited, including service improvement, communication, safety management, administration, and record keeping.

Where required, consent will be obtained for specific processing activities, including optional marketing communications, photography and video uses, specific referrals, and additional services. Consent may be withdrawn at any time.

8. How We Use Personal Data

Jay Rosa Group Limited may use personal information to deliver services and programmes, manage bookings and registrations, provide coaching and development opportunities, represent talent, manage careers and recruitment, communicate important updates, maintain safety and welfare standards, process payments, manage customer relationships, improve services, maintain accurate records, meet legal obligations, and manage events, experiences, digital services, and commercial activities.

Jay Rosa Group Limited does not use personal data for automated decision-making or profiling that produces legal or similarly significant effects.

9. Photography, Video and Media Content

Due to the nature of our activities across sports, entertainment, experiences, and talent services, photography and video content may be captured.

Where required, appropriate consent will be obtained.

Images and videos may be used for marketing, promotional materials, social media content, talent portfolios, and programme promotion. Individuals may request further information regarding the use of their images by contacting Jay Rosa Group Limited.

10. Data Sharing

Jay Rosa Group Limited may share personal data where necessary with authorised employees, coaches, representatives, service providers supporting our operations, payment processors, venue providers, professional clubs or organisations where consent has been provided, talent industry partners where appropriate, emergency services, safeguarding authorities, and regulatory bodies where legally required.

Jay Rosa Group Limited does not sell personal data to third parties.

11. Data Security

Jay Rosa Group Limited implements appropriate technical and organisational measures to protect personal information. These measures include secure digital storage, password protection, access restrictions, staff confidentiality obligations, secure communication methods, staff training, and appropriate data handling procedures.

While no digital system can guarantee complete security, Jay Rosa Group Limited takes all reasonable steps to minimise risks and protect personal information against loss, misuse, unauthorised access, alteration, or disclosure.

12. Data Breaches

A personal data breach may include the loss of personal information, theft, unauthorised access, accidental disclosure, or incorrect sharing of information.

Any suspected data breach must be reported immediately to dpo@jayrosagroup.com.

Where required under UK GDPR, Jay Rosa Group Limited will notify the Information Commissioner’s Office within the required timeframe and take appropriate steps to investigate, manage, and reduce any potential impact.

13. Data Retention

Jay Rosa Group Limited retains personal data in accordance with legal, regulatory, and operational requirements.

Participant and programme records may be retained for up to six years following the last engagement. Financial records are retained for six years in accordance with legal requirements. Medical information is retained for as long as necessary to support safety, welfare, and service delivery purposes. Safeguarding records are retained in accordance with statutory guidance. Talent and contractual records are retained for the required period to support professional, contractual, and legal obligations.

Once retention periods expire, personal information is securely deleted or anonymised.

14. Children’s Data

Jay Rosa Group Limited provides services involving children and young people, particularly through programmes, camps, coaching, and development activities.

Children’s personal data is collected only where necessary for safety, programme delivery, communication with parents or guardians, and welfare management.

Children’s information receives enhanced protection and is accessible by authorised individuals who require access for legitimate purposes.

15. Staff and Representative Responsibilities

All staff, coaches, contractors, volunteers, ambassadors, affiliates, and representatives who process personal data on behalf of Jay Rosa Group Limited must maintain confidentiality, use approved systems, protect personal information, follow data protection procedures, and report any concerns or suspected breaches immediately.

Failure to comply with data protection responsibilities may result in appropriate action.

16. Your Rights Under UK GDPR

Under UK GDPR, individuals have the right to access their personal data, request correction of inaccurate information, request deletion where applicable, restrict processing, object to certain processing activities, request data portability, and withdraw consent where consent is the lawful basis for processing.

Requests relating to personal data should be submitted to dpo@jayrosagroup.com.

17. Data Protection Complaints

If you have concerns regarding how Jay Rosa Group Limited processes your personal data, please contact dpo@jayrosagroup.com.

Individuals have the right to raise concerns with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for upholding information rights.

18. Policy Review

This policy is reviewed regularly and may be updated due to changes in legislation, changes to our services, operational developments, security reviews, or regulatory guidance.

1. Introduction

Jay Rosa Group Limited (“we”, “our”, “us”) uses cookies and similar technologies across our website and digital platforms to support functionality, improve performance, and enhance the experience of individuals using our online services.

This Cookies Policy explains what cookies are, how they are used, and how individuals can manage their preferences.

This policy applies across all Jay Rosa Group Limited websites, online platforms, and digital services.

This Cookies Policy should be read alongside our Privacy & Data Protection Policy, which explains how personal information is collected, used, stored, and protected by Jay Rosa Group Limited.

2. Cookie Overview

Cookies allow websites to recognise a device, remember preferences, support website functionality, and understand how visitors interact with online services.

Cookies may collect information relating to website usage, such as pages visited, interactions with website features, device type, browser information, and general preferences.

Cookies may be placed by Jay Rosa Group Limited directly or by approved third-party service providers that support our website and digital services.

3. Cookie Usage

Jay Rosa Group Limited uses cookies to support the operation, security, and improvement of our websites and digital platforms.

Cookies may be used to enable essential website functionality, maintain website security and prevent misuse, remember user preferences and settings, improve website performance and reliability, understand how visitors use our website and digital services, enhance the design, content, and functionality of our platforms, and support online services including registrations, bookings, purchases, and digital experiences.

We use cookies for purposes that are relevant to the operation and improvement of our services.

4. Cookie Types

4.1 Essential Cookies

Essential cookies are required for the basic operation of our website and digital platforms.

They support functions such as security, navigation, page functionality, and services required for the website to operate correctly.

These cookies cannot usually be disabled through our systems, as doing so may impact the functionality and performance of our website.

4.2 Functional Cookies

Functional cookies allow our website to remember choices and preferences made by visitors.

They help provide a personalised and convenient experience by supporting features including saved preferences, settings, and enhanced website functionality.

4.3 Analytics Cookies

Analytics cookies help us understand how visitors interact with our website and digital platforms.

They provide information about website performance, visitor behaviour, and usage trends, allowing us to improve our services and user experience.

Analytics information is used to understand overall website activity rather than identify individual users.

4.4 Marketing Cookies

Marketing cookies may be used to support promotional activities, understand engagement with content, and provide relevant communications.

These cookies may be used by approved third-party platforms, including advertising or social media services, where applicable.

Marketing cookies will be used where appropriate consent has been provided.

5. Third-Party Cookies

Jay Rosa Group Limited may use third-party services that place cookies or similar technologies on our website.

These services may support areas such as website analytics, payment and transaction services, embedded media, social media features, digital platforms, and online services.

Third-party providers manage their own cookies and privacy practices. Individuals should review the relevant policies of those providers for further information.

6. Managing Cookies

Individuals can manage cookie preferences through their browser settings or available cookie preference tools.

Most internet browsers allow individuals to view cookies stored on their device, delete existing cookies, block cookies, restrict certain cookie types, and disable cookies.

Please note that restricting or disabling certain cookies may affect the functionality, performance, or availability of some website features.

7. Consent and Cookie Preferences

Where required by applicable law, Jay Rosa Group Limited will request consent before placing non-essential cookies on an individual’s device.

Individuals may change or withdraw their cookie preferences at any time through available cookie management tools or browser settings.

Changing cookie preferences does not affect services already provided or website functions that do not rely on those cookies.

8. Cookies and Personal Information

Some cookies may collect information that could be considered personal data depending on the information collected and how it is used.

Where cookie information is considered personal data, it will be handled in accordance with our Privacy & Data Protection Policy and applicable data protection legislation.

This Cookies Policy does not replace our Privacy & Data Protection Policy, which provides full information regarding personal data processing by Jay Rosa Group Limited.

9. Policy Updates

Jay Rosa Group Limited may update this Cookies Policy to reflect changes in website functionality, technology, services, or legal requirements.

Any updated version will be made available through the Jay Rosa Group Limited website.

10. Contact Information

If you have any questions regarding this Cookies Policy, please contact dpo@jayrosagroup.com.

1. Introduction

Jay Rosa Group Limited is committed to maintaining the highest standards of safeguarding and child protection across all programmes, services, activities, and environments in which children, young people, and vulnerable individuals participate or engage.

This Safeguarding & Child Protection Policy outlines the organisational framework, responsibilities, procedures, and expectations required to protect children and vulnerable individuals across all areas of Jay Rosa Group Limited.

Jay Rosa Group Limited is responsible for safeguarding governance, compliance, and oversight across all divisions and services.

This policy applies to all employees, staff members, coaches, volunteers, contractors, ambassadors, affiliates, representatives, partners, and any individual acting on behalf of Jay Rosa Group Limited.

2. Scope

This policy applies across all Jay Rosa Group Limited divisions, services, programmes, and activities where safeguarding responsibilities may arise, and covers all children and young people under the age of 18, as well as any vulnerable individuals who engage with Jay Rosa Group Limited services.

3. Purpose

The purpose of this Safeguarding & Child Protection Policy is to protect children and young people from harm, establish clear safeguarding responsibilities, ensure appropriate reporting procedures are followed, and promote safe and inclusive environments throughout Jay Rosa Group Limited.

This policy ensures that all staff, coaches, volunteers, representatives, and partners understand their safeguarding responsibilities and are equipped to recognise, respond to, and report concerns appropriately.

Jay Rosa Group Limited is committed to protecting children and young people from abuse, neglect, exploitation, and harm, promoting welfare, wellbeing, equality, and inclusion, ensuring safe recruitment and appropriate suitability checks, maintaining effective safeguarding procedures, supporting staff and representatives through appropriate training and guidance, and working collaboratively with parents, guardians, schools, clubs, authorities, and professional partners.

4. Legal and Regulatory Framework

Jay Rosa Group Limited operates its safeguarding responsibilities in accordance with applicable UK legislation, statutory guidance, and recognised safeguarding standards.

This policy aligns with the Children Act 1989, the Children Act 2004, Working Together to Safeguard Children, Keeping Children Safe in Education (KCSIE), the Safeguarding Vulnerable Groups Act 2006, the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, NSPCC safeguarding standards, and relevant local safeguarding partnership guidance.

These frameworks guide all safeguarding decisions, reporting procedures, information sharing practices, recruitment processes, and responsibilities across Jay Rosa Group Limited.

5. Understanding Safeguarding and Child Protection

Safeguarding refers to the actions taken to protect children and vulnerable individuals from harm, support their welfare, prevent impairment of health or development, and ensure safe environments.

Child protection refers specifically to responding when there is concern that a child or young person may be experiencing, or at risk of experiencing, abuse, neglect, exploitation, or harm.

Safeguarding within Jay Rosa Group Limited includes protecting children and young people from abuse, ensuring safe and effective care, managing risks, maintaining professional standards, implementing safer recruitment practices, responding to concerns and allegations, and promoting positive experiences.

6. Safeguarding Responsibilities

Jay Rosa Group Limited holds overall responsibility for safeguarding governance and oversight.

The company is responsible for ensuring compliance with safeguarding legislation, approving safeguarding policies, providing appropriate resources, maintaining effective procedures, and ensuring safeguarding standards are embedded across all divisions.

6.1 Management Teams

Each division and operational area is responsible for implementing safeguarding procedures relevant to its activities.

Management teams must ensure staff understand safeguarding requirements, appropriate risk assessments are completed, concerns are managed correctly, and safeguarding standards are maintained.

6.2 Designated Safeguarding Lead

The Designated Safeguarding Lead (DSL) is responsible for managing safeguarding concerns, maintaining safeguarding records, supporting staff, ensuring training requirements are met, providing safeguarding guidance, and liaising with external safeguarding authorities where required.

6.3 Staff, Coaches, Volunteers and Representatives

All staff, coaches, volunteers, contractors, ambassadors, affiliates, and representatives must follow safeguarding procedures, maintain professional boundaries, complete required training, report concerns immediately, and promote safe environments.

7. Safer Recruitment

Jay Rosa Group Limited follows safer recruitment practices to ensure that individuals working with children and vulnerable individuals are suitable for their roles.

Where required, recruitment processes may include enhanced DBS checks, identity verification, reference checks, qualification checks, safeguarding discussions, suitability assessments, and ongoing monitoring.

No individual may undertake regulated activity involving children until appropriate checks and approvals have been completed.

8. Safeguarding Training

All staff, coaches, volunteers, and representatives must complete appropriate safeguarding training relevant to their role.

Training may include safeguarding awareness, child protection procedures, online safety, SEND awareness, equality and inclusion, professional boundaries, and role-specific safeguarding responsibilities.

Training records are maintained and reviewed by appropriate safeguarding personnel.

9. Safe Practice and Professional Conduct

All individuals representing Jay Rosa Group Limited must maintain professional standards and act as positive role models.

Staff must use appropriate language, maintain professional boundaries, communicate responsibly, avoid behaviour that could be misunderstood, and ensure interactions always prioritise the welfare and safety of children and young people.

Staff and representatives must not use personal phones, private messaging accounts, or personal social media accounts to communicate with children.

One-to-one situations should be avoided where possible unless appropriate safeguarding arrangements are in place.

10. Recognising Abuse and Safeguarding Concerns

All individuals involved with Jay Rosa Group Limited must remain alert to signs that a child or vulnerable individual may be at risk.

Concerns may include physical abuse, emotional abuse, sexual abuse, neglect, bullying, cyberbullying, grooming, exploitation, county lines activity, discrimination, or any behaviour that places an individual at risk of harm.

Any concern, regardless of perceived seriousness, must be reported immediately.

11. Risk Assessment

Jay Rosa Group Limited conducts appropriate risk assessments across activities, venues, equipment, travel arrangements, events, digital environments, and individual participant requirements.

Risk assessments are reviewed regularly to ensure safeguarding risks are identified, managed, and reduced.

12. Reporting Safeguarding Concerns

All safeguarding concerns must be reported immediately to the Designated Safeguarding Lead.

Individuals reporting concerns must record factual information only, avoid investigating matters themselves, avoid confronting alleged perpetrators, and never promise confidentiality to a child or young person.

Safeguarding Contact

safeguarding@jayrosagroup.com

If a child or vulnerable individual is in immediate danger, emergency services must be contacted by calling 999.

13. Responding to Disclosures

If a child or young person discloses information relating to abuse or harm, staff must remain calm, listen carefully, take the disclosure seriously, reassure the individual, avoid leading questions, avoid making promises of confidentiality, and report the concern immediately.

14. Allegations Against Staff or Representatives

Any allegation or concern involving an employee, coach, volunteer, contractor, ambassador, affiliate, or representative must be reported immediately.

Jay Rosa Group Limited will follow appropriate safeguarding procedures, which may include restricting duties, suspension where necessary, referral to safeguarding authorities, and full cooperation with investigations.

Where required, the Local Authority Designated Officer (LADO) will be contacted.

15. Information Sharing

Safeguarding information may be shared with local authorities, police, schools, medical professionals, safeguarding partners, and regulatory bodies where necessary to protect a child or vulnerable individual.

Information will be shared where lawful, proportionate, and necessary.

All safeguarding information sharing will comply with the Jay Rosa Group Limited Privacy & Data Protection Policy.

16. Online and Digital Safety

Jay Rosa Group Limited recognises the importance of online safeguarding across digital platforms, online programmes, social media channels, and digital communications.

Digital services must be operated responsibly, with appropriate controls to protect children and vulnerable individuals.

Staff and representatives must not create private communication channels with children, communicate through personal accounts, or engage in inappropriate online interactions.

17. Physical Contact and Safe Practice

Where physical contact is required within coaching, sport, performance, or support activities, it must be appropriate, necessary, explained, and conducted in accordance with safeguarding guidance.

Physical contact must never cause discomfort, fear, embarrassment, distress, or be used for any purpose unrelated to the activity.

18. Transport and Collection Arrangements

Jay Rosa Group Limited is committed to ensuring appropriate safeguarding procedures are followed regarding transport, arrival, and collection arrangements.

Staff, coaches, volunteers, contractors, ambassadors, affiliates, and representatives must not transport children alone, take children to private residences, or make alternative collection arrangements without appropriate authorisation and safeguarding consideration.

Children must leave activities with authorised parents, guardians, carers, or approved individuals.

Parents and guardians remain responsible for ensuring accurate emergency contact information and safe collection arrangements are provided.

19. Working With External Organisations

When working with schools, clubs, venues, professional academies, partners, suppliers, or other organisations, Jay Rosa Group Limited ensures safeguarding responsibilities are clearly established.

Appropriate information sharing arrangements, joint risk assessments, safeguarding procedures, and compliance requirements will be established where necessary.

All external relationships must operate in accordance with safeguarding legislation and Jay Rosa Group Limited safeguarding standards.

20. Record Keeping

Jay Rosa Group Limited maintains appropriate safeguarding records, including safeguarding concerns, incident reports, attendance information, risk assessments, and training records.

All safeguarding records are stored securely, accessed only by authorised individuals, and retained in accordance with the Jay Rosa Group Limited Privacy & Data Protection Policy and applicable legislation.

21. Policy Review

This Safeguarding & Child Protection Policy is reviewed annually or sooner if legislation changes, safeguarding incidents occur, operational changes require updates, or improvements are identified.

Jay Rosa Group Limited remains committed to continuous improvement and maintaining the highest safeguarding standards across all services.

During participation in activities, sessions, events, or services provided by Jay Rosa Group Limited, photographic images and video recordings may be captured for operational, promotional, and documentation purposes.

By providing consent upon sign-up to our services, the participant, or the parent/guardian of the participant, grants Jay Rosa Group Limited full permission to record, store, reproduce, and publish photographs and video footage of the participant.

This consent includes use across all forms of media, including official websites, social media platforms, press, news outlets, and media publications, marketing, promotional, and advertising materials (digital and print), internal training, analysis, and organisational development, general organisational communications, and any other lawful and appropriate use.

The participant, or the parent/guardian of the participant, understands that such images and recordings may be used publicly and may appear in materials distributed by or on behalf of Jay Rosa Group Limited.

All media will be handled responsibly and will not be used in a manner that is inappropriate, harmful, or misleading.

By providing consent, the participant, or the parent/guardian of the participant, confirms that they have the legal authority to provide this consent.

1. Introduction

These Codes of Conduct establish the standards of behaviour, professionalism, and responsibility expected from all individuals who engage with Jay Rosa Group Limited.

Jay Rosa Group Limited is committed to creating safe, respectful, inclusive, and positive environments across all services, programmes, activities, and interactions.

These Codes of Conduct apply across all Jay Rosa Group Limited divisions and to employees, coaches, contractors, volunteers, ambassadors, affiliates, representatives, participants, parents and guardians, talent, customers, visitors, partners, and any individual acting on behalf of or engaging with the organisation.

The purpose of these Codes is to promote professionalism, respect, safety, inclusion, and accountability across all areas of the organisation.

2. Standards of Behaviour

All persons representing, participating in, or engaging with Jay Rosa Group Limited is expected to treat others with respect, fairness, and dignity, communicate appropriately and professionally, respect different backgrounds, abilities, beliefs, identities, and experiences, follow reasonable instructions and organisational requirements, act responsibly and avoid behaviour that may place themselves or others at risk, respect facilities, equipment, property, intellectual property, and organisational resources, and maintain professional standards when representing Jay Rosa Group Limited.

3. Staff, Coaches, Employees and Volunteers

All staff, coaches, employees, contractors, and volunteers must act as positive role models and uphold the highest professional standards.

Individuals in positions of responsibility must maintain appropriate professional boundaries, treat all individuals fairly, respectfully, and without discrimination, use appropriate language, communication, and behaviour, follow safeguarding, health and safety, confidentiality, and data protection requirements, report concerns, incidents, or risks through the appropriate channels, maintain confidentiality and handle information responsibly, arrive prepared, punctual, and suitably equipped for their responsibilities, and represent Jay Rosa Group Limited professionally at all times.

Staff, coaches, employees, and volunteers must not use aggressive, threatening, humiliating, or intimidating behaviour, engage in bullying, harassment, discrimination, or inappropriate conduct, use physical punishment or inappropriate physical contact, exploit their position of trust or authority, communicate with children through unauthorised personal accounts or private channels, transport children alone unless specifically authorised and appropriate safeguarding procedures are in place, or consume alcohol or illegal substances while carrying out their responsibilities.

4. Participants, Players and Programme Members

Participants, players, students, and programme members are expected to contribute positively to their environment.

Individuals must respect coaches, staff, teammates, opponents, and other participants, listen to instructions and follow safety guidance, use appropriate language and behaviour, participate positively and demonstrate commitment, treat equipment, facilities, and property with care, show good sportsmanship and encourage others, and inform staff of any concerns, injuries, or difficulties.

Individuals must not engage in bullying, intimidation, harassment, or exclusion, use discriminatory, offensive, or inappropriate language, behave aggressively or dangerously, damage property or equipment, disrupt activities or prevent others from participating safely.

5. Parents and Guardians

Parents and guardians play an important role in supporting positive experiences.

Parents and guardians must support participation in a positive and respectful manner, communicate appropriately with staff and representatives, provide accurate information relevant to participation, ensure appropriate attendance arrangements, including collection where required, respect coaching, professional, and organisational decisions, and raise concerns through the appropriate communication channels.

Parents and guardians must not use aggressive, threatening, or inappropriate behaviour towards staff, participants, or other families, interfere with sessions, events, or activities unless invited, attempt to undermine professional decisions, use inappropriate language or behaviour in the presence of children, or publish inappropriate comments or content relating to Jay Rosa Group Limited or individuals involved.

6. Talent, Ambassadors and Affiliates

Representatives, talent, ambassadors, affiliates, and partners associated with Jay Rosa Group Limited are expected to maintain professional standards.

Individuals must represent themselves and Jay Rosa Group Limited positively, maintain professional communication and conduct, respect contractual commitments and agreed responsibilities, protect confidential information, follow brand, partnership, and representation requirements, and behave appropriately at events, appearances, online, and in professional environments.

Individuals must not bring Jay Rosa Group Limited into disrepute, engage in discriminatory, unlawful, harmful, or inappropriate behaviour, misuse organisational branding, content, or resources, or misrepresent their relationship with Jay Rosa Group Limited.

7. Anti-Bullying and Respect

Jay Rosa Group Limited does not tolerate bullying, harassment, intimidation, or harmful behaviour.

Bullying may include physical actions intended to harm or intimidate, verbal abuse, insults, threats, or humiliation, social exclusion or deliberate isolation, online harassment, cyberbullying, or inappropriate digital behaviour, and repeated behaviour intended to cause distress, fear, or harm.

All concerns relating to bullying will be taken seriously and managed appropriately.

Where concerns involve children or vulnerable individuals, matters will be handled in accordance with the Safeguarding & Child Protection Policy.

8. Health, Safety and Welfare

All individuals must contribute to safe environments.

Individuals must follow reasonable instructions, use equipment and facilities responsibly, report hazards, injuries, or concerns promptly, wear suitable clothing and equipment where required, and act responsibly during activities, events, and programmes.

Staff and responsible personnel must follow applicable risk management procedures, maintain appropriate supervision, support safe participation, and follow emergency procedures where required.

Further health and safety requirements are outlined within the Health & Safety Policy.

9. Digital and Social Media

All individuals engaging with Jay Rosa Group Limited must maintain appropriate digital behaviour.

Individuals must use online platforms responsibly, respect privacy and confidentiality, avoid posting harmful, offensive, discriminatory, or inappropriate content, and follow applicable consent requirements regarding photographs, videos, and media.

Staff and representatives must maintain appropriate communication boundaries, particularly when engaging with children and young people.

Unauthorised communication channels, inappropriate contact, online harassment, or misuse of digital platforms will not be tolerated.

10. Breaches

Breaches of these Codes of Conduct may result in action being taken depending on the seriousness of the matter.

Actions may include informal guidance or verbal warnings, written warnings, removal from activities, events, programmes, or platforms, suspension or termination of involvement, restriction of access to services, and referral to safeguarding authorities, regulatory bodies, or relevant organisations where required.

Jay Rosa Group Limited reserves the right to take immediate action where behaviour creates safety, safeguarding, reputational, or operational concerns.

11. Reporting Concerns

Concerns relating to behaviour, conduct, safety, safeguarding, or inappropriate actions should be reported through the appropriate channels.

Reports will be handled appropriately, confidentially, and in accordance with relevant organisational policies and procedures.

12. Policy Review

These Codes of Conduct are reviewed regularly and may be updated due to changes in legislation, updates to safeguarding guidance, changes to organisational services, and operational requirements.

1. Introduction

Jay Rosa Group Limited is committed to creating inclusive, respectful, and accessible environments. We recognise and celebrate the diversity of the individuals, communities, partners, and audiences we work with.

This Equality, Diversity & Inclusion Statement outlines our commitment to preventing discrimination, promoting equal opportunities, and ensuring that all individuals engaging with Jay Rosa Group Limited are treated with dignity and respect.

2. Scope

This statement applies across all Jay Rosa Group Limited divisions, services, programmes, and activities, covering employees, contractors, coaches, volunteers, participants, athletes, talent, customers, visitors, partners, and any individual engaging with or representing the organisation.

3. Our Commitment

Jay Rosa Group Limited is committed to providing equal opportunities and fair treatment for all individuals, creating environments free from discrimination, harassment, victimisation, and unfair treatment, recognising and respecting individual differences, experiences, backgrounds, and abilities, promoting diversity across our workforce, programmes, partnerships, and communities, ensuring decisions are based on suitability, ability, behaviour, performance, and organisational requirements, supporting participation through inclusive practices and reasonable adjustments where appropriate, and encouraging a culture where individuals feel respected, valued, and able to contribute.

4. Equality and Non-Discrimination

Jay Rosa Group Limited does not tolerate discrimination or unfair treatment on the basis of protected characteristics under the Equality Act 2010.

This includes age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, nationality, ethnic background, religion or belief, sex, and sexual orientation.

Discrimination may include direct discrimination, indirect discrimination, harassment, victimisation, or any behaviour that creates an unsafe, hostile, or unfair environment.

Concerns relating to discrimination will be taken seriously and addressed appropriately.

5. Inclusion and Accessibility

We recognise that individuals may have different needs and circumstances. Where appropriate, we will consider reasonable adjustments to support participation, engagement, and accessibility.

This may include adapting environments, communication methods, activities, or processes to remove unnecessary barriers.

Further information regarding website accessibility and digital access is available within our Accessibility Statement.

6. Diversity

Jay Rosa Group Limited recognises that diversity strengthens our organisation and the communities we serve.

We aim to encourage diversity across our workforce and recruitment processes, coaches, staff, ambassadors, and representatives, talent representation and development opportunities, participants, customers, and audiences, and partners, suppliers, and professional relationships.

We are committed to ensuring that individuals are judged fairly based on their skills, suitability, contribution, and conduct.

7. Recruitment and Opportunities

Jay Rosa Group Limited is committed to fair and inclusive recruitment and selection processes.

We aim to ensure that employment, development opportunities, representation opportunities, partnerships, and participation decisions are made fairly and without unlawful discrimination.

Selection decisions are based on relevant criteria, including skills, experience, suitability, performance, and organisational requirements.

8. Behavioural Expectations

Everyone engaging with Jay Rosa Group Limited is expected to treat others with respect and dignity, use appropriate and inclusive language, respect different backgrounds, identities, abilities, and perspectives, avoid behaviour that may cause harm, exclusion, or disadvantage, and follow organisational standards outlined within the Codes of Conduct.

Bullying, harassment, discrimination, intimidation, or exclusionary behaviour will not be accepted.

9. Reporting Concerns

Individuals who experience or witness discrimination, harassment, inappropriate behaviour, or barriers to inclusion are encouraged to raise their concerns, which will be handled appropriately, respectfully, and in accordance with relevant organisational policies and procedures.

10. Policy Review

This statement is reviewed regularly and may be updated due to changes in legislation, changes to organisational services, updates to equality, diversity, and inclusion guidance, and operational requirements.

1. Introduction

Jay Rosa Group Limited is committed to providing safe, secure, and well-managed environments for all individuals who engage with our organisation, including participants, athletes, players, talent, customers, employees, coaches, staff, contractors, volunteers, partners, visitors, and members of the public.

We are committed to preventing accidents, injuries, ill health, and unsafe working conditions through effective planning, risk management, training, supervision, and continuous improvement.

This Health & Safety Policy outlines the responsibilities, procedures, and standards implemented across all Jay Rosa Group Limited divisions, services, programmes, and activities.

Jay Rosa Group Limited is responsible for ensuring appropriate health and safety standards are maintained throughout the organisation.

2. Scope

This policy applies to all Jay Rosa Group Limited divisions, services, activities, operational environments, and individuals participating in or supporting Jay Rosa Group Limited activities.

3. Purpose

The purpose of this Health & Safety Policy is to protect the health, safety, and welfare of all individuals involved with Jay Rosa Group Limited, prevent accidents, injuries, unsafe situations, and avoidable risks, ensure activities, services, and environments are delivered safely and responsibly, establish clear health and safety responsibilities for management, staff, coaches, contractors, and representatives, ensure appropriate risk assessments, emergency procedures, and safety controls are implemented, and maintain compliance with applicable UK health and safety legislation and recognised good practice.

4. Legal and Regulatory Framework

Jay Rosa Group Limited operates its health and safety responsibilities in accordance with applicable UK legislation and guidance.

This policy aligns with the Health and Safety at Work etc. Act 1974, the Management of Health and Safety at Work Regulations 1999, the Health and Safety (First Aid) Regulations 1981, the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR), and other relevant workplace health and safety requirements.

These regulations guide the organisation’s approach to risk management, workplace safety, emergency procedures, accident reporting, and the protection of all individuals involved with Jay Rosa Group Limited activities.

5. Responsibilities

Jay Rosa Group Limited holds overall responsibility for health and safety governance, ensuring appropriate policies, procedures, resources, insurance arrangements, and management systems are in place.

The company is responsible for reviewing health and safety performance, ensuring legal compliance, and promoting a culture where safety is prioritised across all divisions.

Management Teams

Management teams are responsible for implementing health and safety procedures within their areas of operation.

This includes ensuring appropriate risk assessments are completed, staff receive suitable training, equipment and facilities are maintained, incidents are investigated, and safety standards are monitored.

Staff, Coaches and Representatives

All staff, coaches, contractors, volunteers, ambassadors, affiliates, and representatives must take reasonable care of their own health and safety and the safety of others.

Individuals must follow safety procedures, use equipment appropriately, report hazards immediately, follow instructions, monitor participant wellbeing, and stop activities where there is a risk of harm.

Participants, Parents and Visitors

Participants, parents, guardians, customers, and visitors are expected to follow reasonable safety instructions, use facilities responsibly, wear appropriate clothing or protective equipment where required, disclose relevant medical information, and report hazards, injuries, or concerns.

6. Risk Assessments and Safety Planning

Jay Rosa Group Limited conducts appropriate risk assessments for activities, venues, equipment, events, travel arrangements, digital environments, and individual requirements.

Risk assessments consider potential hazards, participant numbers, age groups, activity requirements, environmental conditions, equipment safety, emergency arrangements, and any additional support needs.

Risk assessments are reviewed regularly and updated where circumstances change, incidents occur, or new risks are identified.

7. Equipment and Venue Safety

Jay Rosa Group Limited ensures that equipment, facilities, and working environments are suitable, maintained, and fit for purpose.

Equipment used during activities must be appropriate for the intended purpose, regularly checked, safely stored, and removed from use where damaged or unsafe.

Before activities begin, responsible staff must ensure that relevant safety checks have been completed, including assessment of playing areas, working spaces, emergency exits, lighting, ventilation, accessibility, trip hazards, and general environmental conditions.

Unsafe venues, equipment, or environments must not be used until appropriate action has been taken.

8. First Aid and Medical Procedures

Jay Rosa Group Limited ensures appropriate first aid arrangements are considered for all activities and environments.

Where required, qualified first aid personnel will be available, suitable first aid equipment will be accessible, emergency contact information will be maintained, and relevant medical information will be available to authorised personnel.

All injuries, illnesses, and medical incidents must be recorded appropriately and managed in accordance with organisational procedures.

Serious incidents will be escalated where required, including reporting under RIDDOR regulations where applicable.

9. Emergency Procedures

Jay Rosa Group Limited maintains appropriate emergency procedures for situations including serious injuries, medical emergencies, fire evacuation, missing children, unsafe environments, and other unexpected incidents.

Staff and representatives must understand their responsibilities during emergencies, including emergency contacts, evacuation procedures, assembly points, and communication arrangements.

The safety and welfare of individuals must be prioritised during emergency situations.

10. Weather and Environmental Conditions

Jay Rosa Group Limited recognises that weather and environmental conditions may affect the safety of activities.

Activities may be adapted, postponed, relocated, or cancelled where conditions create unacceptable risks.

This may include extreme heat, heavy rain, flooding, ice, lightning, poor visibility, unsafe surfaces, or other environmental hazards.

Responsible staff must use appropriate judgement and prioritise safety at all times.

11. Hygiene and Infection Control

Jay Rosa Group Limited promotes appropriate hygiene standards across all activities and environments.

Where relevant, this includes maintaining clean facilities and equipment, encouraging good hygiene practices, managing illness appropriately, and reducing the risk of infection spreading.

Individuals whose participation may pose a risk to the health or safety of others may be excluded from activities until the risk has been appropriately addressed.

12. Incident and Accident Reporting

All accidents, injuries, incidents, hazards, and near misses must be reported through the appropriate Jay Rosa Group Limited reporting procedures.

Incident records must include accurate factual information and be reviewed to identify whether further action, investigation, safeguarding escalation, or preventative measures are required.

Serious incidents may require notification to relevant authorities, insurers, venues, or regulatory bodies.

13. Health and Safety Training

Jay Rosa Group Limited provides appropriate health and safety guidance and training to staff, coaches, contractors, and representatives based on their responsibilities.

Training may include first aid awareness, emergency procedures, risk management, equipment safety, safeguarding-related safety responsibilities, and role-specific requirements.

Training records are maintained where required.

14. Contractors, Partners and External Organisations

Where Jay Rosa Group Limited works with contractors, venues, schools, clubs, suppliers, or external organisations, appropriate health and safety responsibilities must be established.

External organisations must operate safely, comply with relevant legislation, and cooperate with reasonable safety requirements.

Where appropriate, risk assessments, emergency arrangements, and operational responsibilities will be agreed before activities take place.

15. Policy Review

This Health & Safety Policy is reviewed annually or sooner where legislation changes, incidents identify new risks, operational changes occur, or improvements are required.

Jay Rosa Group Limited is committed to continuous improvement and maintaining safe environments across all services and activities.

1. Introduction

Jay Rosa Group Limited (“we”, “our”, “us”) provides products and merchandise through our online store, including sports equipment, clothing, apparel, and other branded products.

This Store Policy explains the terms relating to product availability, ordering, payment, delivery, returns, exchanges, and customer support for purchases made through Jay Rosa Group Limited.

This policy applies to all individuals purchasing products through Jay Rosa Group Limited.

2. Products and Availability

Jay Rosa Group Limited aims to ensure that all product information, descriptions, images, and pricing displayed on our website are accurate and up to date.

Product availability may change due to stock levels, demand, supplier availability, or operational requirements.

Where a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate resolution.

Products may vary slightly from images shown on our website due to differences in manufacturing, screen settings, or product updates.

3. Orders

Orders placed through the Jay Rosa Group Limited online store are subject to availability and acceptance.

Customers are responsible for ensuring that all order details provided are accurate, including the delivery address, contact information, product selection, and any applicable size, colour, or other product options.

Once an order has been submitted, changes may not always be possible if processing has already begun.

Jay Rosa Group Limited reserves the right to refuse or cancel an order where there are reasonable grounds to do so, including suspected fraudulent activity, pricing errors, or product availability issues.

4. Pricing and Payment

All prices displayed on our website are provided at the time of purchase.

Payment must be completed using the available payment methods provided through our online store.

Orders will be processed once payment has been successfully received.

Jay Rosa Group Limited reserves the right to correct pricing errors or update product prices where necessary.

5. Shipping and Delivery

Jay Rosa Group Limited aims to process and dispatch orders within the stated timeframe provided at checkout or within the relevant product information.

Delivery times may vary depending on product availability, location, courier services, and circumstances outside of our reasonable control.

Customers are responsible for providing accurate delivery information. Jay Rosa Group Limited cannot be responsible for delays caused by incorrect delivery details provided by the customer.

Where tracking information is available, customers may receive delivery updates from the relevant courier or delivery provider.

6. Delivery Issues

Customers should contact Jay Rosa Group Limited if an order does not arrive within the expected timeframe, a product arrives damaged, an incorrect product is received, or a delivery issue occurs.

We will review the issue and provide appropriate assistance.

Customers should retain any packaging and relevant information where an item arrives damaged or incorrect, as this may be required when resolving the issue.

7. Returns and Exchanges

Jay Rosa Group Limited accepts returns and exchanges where applicable in accordance with consumer rights and the terms outlined in this policy.

Customers wishing to return an item must contact us within the applicable return period and provide relevant order details.

Returned items must generally be unused, in their original condition, returned with the original packaging where applicable, and accompanied by proof of purchase.

Items that have been worn, used, personalised, altered, or damaged after purchase may not be eligible for return unless they are faulty.

8. Faulty, Damaged, or Incorrect Products

If a product is faulty, damaged, or incorrect upon arrival, customers should contact Jay Rosa Group Limited with details of the issue.

Where appropriate, we may offer a replacement, a repair where applicable, a refund, or another suitable resolution.

Each case will be assessed based on the circumstances and applicable consumer rights.

9. Refunds

Approved refunds will be processed using the original payment method unless otherwise agreed.

The timeframe for receiving a refund may vary depending on the payment provider or financial institution.

Refund eligibility may depend on the condition of the returned item, the reason for return, and applicable consumer rights.

Refunds relating to cancelled services, events, experiences, or other non-store purchases are managed separately under the relevant Terms & Conditions.

10. Excluded Items

Certain products may not be eligible for return where permitted by law, including items that have been personalised or customised, have been used or worn beyond reasonable inspection, cannot be returned due to hygiene or safety considerations, or are otherwise excluded under applicable consumer regulations.

Any exclusions will be clearly communicated where applicable.

11. Promotional Offers

Jay Rosa Group Limited may offer promotional codes, discounts, or special offers.

Promotional offers may be subject to specific terms, expiry dates, availability restrictions, or usage limits.

Unless otherwise stated, promotional offers cannot be exchanged for cash or combined with other offers.

12. Customer Support

If you have any questions regarding an order, delivery, return, or exchange, please contact Jay Rosa Group Limited at store@jayrosagroup.com.

We aim to handle all store-related enquiries fairly, efficiently, and transparently.

13. Policy Updates

Jay Rosa Group Limited may update this Store Policy to reflect changes to our products, services, operations, or legal requirements.

1. Introduction

Jay Rosa Group Limited (“we”, “our”, “us”) is committed to providing high standards across all services, programmes, and interactions. We value feedback and recognise that concerns or complaints provide an opportunity to review, improve, and maintain the quality of our services.

This Complaints Procedure explains how individuals can raise concerns, how complaints are reviewed, and the steps Jay Rosa Group Limited will take to provide a fair and appropriate response.

This procedure applies across all Jay Rosa Group Limited divisions and services, covering all individuals engaging with the organisation.

2. Purpose

The purpose of this Complaints Procedure is to provide a clear process for raising concerns, ensure complaints are handled fairly, consistently, and respectfully, allow Jay Rosa Group Limited to investigate concerns and identify improvements, maintain transparency and accountability across the organisation, and ensure individuals understand how their concerns will be managed.

3. Raising a Complaint

When submitting a complaint, individuals should provide, their name and contact information, details of the concern, relevant dates, locations, or services involved, any supporting information or evidence available, and the outcome they are seeking.

Jay Rosa Group Limited may request further information where necessary.

Complaints can be submitted to info@jayrosagroup.com.

4. Children or Safeguarding Concerns

Any complaint involving the safety, welfare, or protection of a child or vulnerable individual will be treated as a safeguarding matter.

Such concerns will be managed in accordance with the Jay Rosa Group Limited Safeguarding & Child Protection Policy.

Individuals should report urgent safeguarding concerns immediately through the safeguarding contact details provided by Jay Rosa Group Limited.

5. Data Protection

Complaints relating to the handling, use, storage, or protection of personal information will be managed in accordance with the Privacy & Data Protection Policy.

Individuals may raise data protection concerns by contacting dpo@jayrosagroup.com.

6. Confidentiality and Information Handling

Jay Rosa Group Limited will handle complaints sensitively and share information only with individuals who need access to review and resolve the matter.

Information relating to complaints will be handled in accordance with applicable data protection requirements.

7. Unreasonable Complaints

Jay Rosa Group Limited aims to consider all complaints fairly.

Where complaints are abusive, threatening, unreasonable, or repeatedly raised without new information, we may take appropriate steps to manage communication while ensuring concerns are handled appropriately.

8. Improvement

Complaints are reviewed to help identify improvements across Jay Rosa Group Limited.

Feedback may be used to improve services and programmes, communication, staff training, operational procedures, and customer experience.

9. Policy Review

This Complaints Procedure will be reviewed periodically and updated where required due to changes in legislation, organisational practices, or service requirements.

1. Our Commitment

Jay Rosa Group Limited is committed to ensuring that our website and digital services are accessible and inclusive for all individuals, regardless of ability, disability, age, or circumstances.

We aim to provide a positive online experience that allows users to access information about our services, programmes, products, and opportunities in a clear and effective way.

This Accessibility Statement applies to the Jay Rosa Group Limited website and associated digital platforms across our organisation.

2. Our Approach

We aim to design and maintain our website and digital services with accessibility in mind by considering clear and consistent website navigation, readable and well-structured content, appropriate use of headings, links, and page layouts, compatibility with commonly used browsers and assistive technologies, accessible forms and digital interactions where applicable, and clear communication and accessible information presentation.

We continue to review and improve our digital accessibility as our website, services, and technology develop.

3. Accessibility Standards

Jay Rosa Group Limited aims to align its website accessibility practices with recognised accessibility principles, including the Web Content Accessibility Guidelines (WCAG).

We aim to work towards meeting appropriate accessibility standards by considering perceivable content, operable navigation and functionality, understandable information, and compatible and robust digital experiences.

4. Accessibility Features

Where possible, our website may include features designed to improve accessibility, including clear page structures and headings, readable text formatting, alternative text for relevant images, keyboard-friendly navigation, consistent layouts, and accessible digital content formats.

The availability of specific accessibility features may vary depending on the service, platform, or third-party technology being used.

5. Third-Party Services

Our website may use third-party platforms, services, or embedded content.

While we aim to work with providers that support accessibility, Jay Rosa Group Limited does not control the accessibility standards of external platforms.

Where possible, we encourage third-party providers to maintain accessible experiences.

6. Accessibility Support

We recognise that individuals may experience barriers when accessing digital content.

We welcome feedback regarding accessibility issues and will consider reasonable adjustments where appropriate.

7. Reporting Accessibility Issues

If you identify an accessibility issue or believe that content or functionality could be improved, please contact Jay Rosa Group Limited with the page or service you were accessing, a description of the issue, details of any assistance you require, and any relevant information that may help us improve accessibility.

8. Continuous Improvement

Jay Rosa Group Limited will continue to review our website and digital services to identify opportunities for improvement and ensure that accessibility remains a key consideration in our digital development.

9. Policy Updates

This Accessibility Statement may be updated periodically to reflect improvements to our website, changes in technology, or developments in accessibility guidance.